Refund & cancellation policy
Last updated: 23 October 2026
In short: if the Service does not work for your files, tell us within 7 days of paying and we will refund you. Duplicate or failed payments are always refunded.
1. What you buy
Passes unlock Pro features for a fixed number of days. They are digital and are delivered as an unlock code (see Delivery).
| Pass | Price (India) | Price (outside India) | Valid for |
|---|---|---|---|
| Sprint pass | ₹499 | US$15 | 7 days |
| Firm Pro | ₹999 | US$19 | 31 days |
2. Refunds
- It does not work for you: if the Service cannot read your files or does not do what we describe, write to us within 7 days of payment. We will first try to help; if we cannot fix it, we refund the full amount.
- Paid twice or payment failed: duplicate payments, and payments where you did not receive a code, are refunded in full.
- Changed your mind: because the pass is unlocked straight away, we cannot normally refund a pass that was used, except as above or where the law requires.
When a refund is made, the related pass is cancelled.
3. How refunds are paid
Refunds go back to the original payment method (the same UPI account, card or bank account). Once approved, refunds are usually processed within 5–7 working days; your bank may take a few more days to show the credit.
4. Cancellation
Passes are one-time purchases and do not renew automatically. If you bought through a payment link that renews monthly, you can cancel at any time before the next renewal using the link in your payment receipt or by writing to us. Your current period continues until its end date.
You can cancel an unpaid UPI order at any time — simply do not pay. Unpaid orders are cleared automatically.
5. How to ask
Write to the “Help & feedback” button on the website or WhatsApp + with your order number (it starts with RA-) or the e-mail/phone you used, and the reason.